Return/Exchange Policy

American Jacket Store encourages the customers to return/exchange an unwanted or defective product within 14 days starting from the delivery date or otherwise, the company shall not be obliged to initiate the return/exchange process. You are advised to go through the following clauses to have a better overview of the company’s customer-friendly policies. For brief explanations and unanswered questions, please make contact with the customer service department by emailing at sales@americanjacketstore.com.

Returns

If you are not satisfied with your purchase and want to return the item, the customers are requested to follow the below conditions.

  • In order to return a product, a customer is supposed to make an official return request to the customer service representative. After the request is approved, a return address will be issued.
  • If the customer fails to return a product within 14 days starting from the date the cancellation request was made, the company shall not be responsible/forced to generate the refund.
  • As every returned product is being tracked on its way to the warehouse facility, the sender will be appreciated to ensure the provision of the tracking number for the convenience of the customer service representative.
  • Please acknowledge, the return shipping costs including duties/taxes (if any) shall be borne by the customer.

Exchanges

We offer unconditional services to our customers certainly when they aim to exchange a product due to size issue or any defect.

  • If a product gets defected during the shipping process we shall be supposed to resend another product while bearing the shipping costs. The same procedure shall apply to a product with a size issue.
  • Similar to the return policy, the customer shall bear the return shipping costs including customs duties or taxes (if any). It is to be noted, this applies to both types of products with the size issue and defected material.
  • The exchange policy will not last longer than 30 days after the shipment is received by the customer. Therefore, please make sure to check out the receiving date before utilizing the exchange option.

Order Change Policy

The customer will be allowed to make any change to the color or size of the product within 24 hours of order placement.
If a cancellation request is received within 24 hours after the order placement, full refund equivalent to the official product price will be released to the buyer’s account. However, the refund policy may vary depending upon the following factors.

  • If the cancellation request is made within 3 days after the order placement, the company shall reserve the right to deduct 25% of the purchase price.
  • If the cancellation request is made within 7 days after the order placement, the company shall reserve the right to deduct 45% of the purchase price.
  • The order cancellation policy will be ineffective in case the buyer is unable to cancel the order within 3 days.

American Jacket Store does not issue the refund for a couple of orders placed on a single transaction to stop the practice of misusing our policies. In case you are unsure about your correct size, approach us as we will help you determine your correct size. In short, if you place a couple of orders pretending to return the other one that does not fit you, please be aware, it is something the company does not accept at all.

Custom Purchase

Customer orders are the only exception to the above-mentioned policies. Please be informed, the company shall not be obliged to cancel a custom order at any stage of order processing. Moreover, the refund shall not be issued at all, this includes the size issue as well.

Refund

It is mandatory for the buyer to acknowledge the fact, it takes us 2-3 business days for the generation of the partial and full refund.

Main Menu